LEGAL REFERENCE

Aapka Niji Maloomat Ka Hifazat

Q: Agar mujhe privacy complaint hai toh main kahan register karun?

Pehle hamara privacy@apk2019.app par likho. Agar hum 30 din mein jawab nahi de, aap Pakistan ke data protection authority ya relevant telecom regulator ke paas complaint kar sakte ho.

apk 2019 par aapka har account detail, har withdrawal request, aur har payment transaction mehfooz rakhne ke liye hum sakhti qanoon aur encryption standards follow karte hain. Ye...

Account security verificationPayment data encryptionLocal law compliance

Lobby dekho Read FAQ

Hamara Privacy Qanoon aur Pakistan Ka Qanoon

apk 2019 Pakistan mein kaam karte hue aapka personal information, bank ki tafseel, JazzCash wallet ID, Easypaisa account, SadaPay login aur Raast reference collect karte hain taa ke aapka account verify ho sake aur withdrawal safe rahe. Hum ye data sirf hamari internal compliance team, payment partners aur government agencies ko share karte hain jahan local qanoon ijazat deta hai. Aapka naam,

phone number aur account history woh sensitive categories hain jo hum encryption se secure rakhte hain. Agar koi dispute ho ya aapko apne data ke baare mein sawal ho, tum hamara support team se pooch sakte ho.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

PRIVACY MASLEY KE LIYE

Hamse Privacy Ke Baare Mein Poochiye

HAMARA SECURITY APPROACH

Hum Aapka Trust Kaise Rakhte Hain

Encryption Standard

Har transaction jo JazzCash, Easypaisa ya Raast se aata hai woh 256-bit SSL encryption mein convert hota hai. Iska matlab...

Withdrawal Verification

Jab aap SadaPay ya Easypaisa par paise nikalna chahte ho, hum aapka phone number aur account PIN se double-check karte...

No Third-Party Sale

Hum aapka personal data marketing companies ko nahi bechte. Sirf payment processors aur Pakistan ke tax authorities ko sath kaam...

Data Retention Limit

Agar aapka account 2 saal se inactive raha, tum apne personal details ko delete karwa sakte ho. Hum sirf transaction...

Compliance Audits

Hamara privacy process har quarter mein internal audit hota hai. Payment partners aur hamara legal team milkar check karte hain...

Incident Response

Agar kahi breach ya leak ho, hum 72 ghanon mein aapko email aur SMS dono se inform karte hain aur...

Kya Alag Hai Hamara Policy

Local Payment Focus

Hamari privacy policy JazzCash, Easypaisa, SadaPay aur Raast ke liye likhi gai hai, na ke foreign wallets ke liye. Ye Pakistan-specific risk model follow karta hai.

No Data Broker Links

Hum aapka naam ya phone number analytics companies, marketing networks ya social media pixel ko nahi bhejtay. Sirf apne internal team ke paas rahta hai.

Withdrawal-Level Encryption

Har single withdrawal request encrypted rahi aur separate audit log mein save hoti hai. Aapka account history replay ya theft se protected hai.

Fast Data Download

Aap apna sara personal data, account history aur payment records 7 din mein download kar sakte ho. Kisi duusre site par ye option itni clear nahi hota.

Pakistan Tax Compliance

Hamara policy clearly batata hai ke kis information ko Pakistan ke tax authorities ko share karte hain. Ye transparency foreign sites mein nahi milta.

Account Deletion Right

Agar aap apna account delete karna chahte ho, sara personal data 30 din mein hata diaya jata hai. Sirf legal hold ke records reh sakte hain.

Consent-Based Tracking

apk 2019 mein aap tracking, email offers aur promotional content ke liye separately agree karte ho. Default opt-in nahi, opt-out structure.

Kaun Se Elements Aapka Data Ko Rakhte Hain

Account Verification Layer

Jab aap apne JazzCash ya Easypaisa se link karte ho, hum CNIC ya phone verification karte hain. Ye layer fake accounts aur fraud se bachaata hai.

Payment Gateway Security

apk 2019 sirf certified payment processors ke saath kaam karta hai jo SadaPay aur Raast ke standard follow karte hain. Hamara lobby checkout page tokenized hota hai.

Session Timeout Protection

Agar aap 15 minto idle rahe, apka session auto-lock ho jata hai. Ye cyber cafe ya shared phone se theft rokta hai.

Withdrawal Cooldown

Agar aapne apne phone number badla ho, nayi withdrawal 24 ghanon baad process hoti hai. Ye account takeover ke risk ko kam karta hai.

Login History Visibility

Aapka account settings mein har login ka time, device type aur location dikhai deta hai. Aap suspicious activity ko immediately flag kar sakte ho.

Encrypted Support Tickets

Jab aap support se privacy ke baare mein baat karte ho, sara conversation end-to-end encrypted rahe. Hamara team bhi raw data nahi dekh sakta.

Privacy Policy Ke Baare Mein Aksar Pooche Jane Wale Sawal

Nahi. Hum sirf aapke JazzCash transfer ke liye ek OTP confirm karte hain aur transaction ID save karte hain. Aapka full wallet balance ya duusre transfers hamari taraf se visible nahi hote. JazzCash ka apna privacy policy alag hai.

Nahi, ye alag hain. Agar aap apne apk 2019 account ko delete karte ho tabhi hamara data delete hota hai. Easypaisa aur apk 2019 separate databases mein hain. Aap apne account settings se sirf apk 2019 data ko manage kar sakte ho.

Haan. Jab SadaPay ya Raast apne security standards update karte hain, hum apne policy mein changes karte hain aur aapko email se notify karte hain. Ye usually quarterly ya jab koi naya regulation aye hota hai.

Pehle hamara [email protected] par likho. Agar hum 30 din mein jawab nahi de, aap Pakistan ke data protection authority ya relevant telecom regulator ke paas complaint kar sakte ho.

Bilkul nahi. Aapka withdrawal amounts, dates aur payment methods sirf aapke account mein private hote hain. Hamara public leaderboard ya stats mein koe personal financial info nahi aata.

Active account par 1 saal. Agar 2 saal tak login nahi kiya, aap apne personal data delete kra sakte ho. Transaction logs hamari legal zaroorat ke hisaab se 7 saal reh sakte hain, but raw payment details 1 saal baad anonymized ho jate hain.

Haan, security ke liye. Har login par hamari system approximate location dekh ta hai (city level). Agar koi alag country se login ho aur aap normally Pakistan se khelte ho, hum apka account lock kar dete hain aur verification maangte hain. Ye fraud se bachata hai.